Displaying items by tag: Diia

On the day Russia launched its full-scale invasion of Ukraine in 2022, Deputy Minister Oleksandr Bornyakov was caught in a firefight in Kyiv. Despite the chaos of war, Bornyakov and his team pressed forward with Ukraine’s ambitious digital transformation project: the Diia app. Launched in 2019, Diia enables citizens to access over forty government services and thirty personal documents - from tax payments to voting in Eurovision - directly from their mobile phones. A web portal adds access to 130 services. Now serving over 22 million users, Diia is considered one of the world’s most advanced digital government services. Its success stems from Ukraine’s large, affordable tech workforce and the foundational development of a centralised data exchange. The urgency of war accelerated innovation, enabling the swift rollout of wartime tools like damage compensation and troop reporting. Looking ahead, Ukraine plans to incorporate AI to make services even more seamless, but experts advise caution about this.